The Security Service of Ukraine maintains a proper balance between confi-dentiality and transparency, with the goals of the Service being efficient perfor-mance and ensuring the trust of the society.
The system of democratic control is constantly evolving. Currently it is performed by authority of the President, parliament and judges.
Every citizen may take part in exercising civilian control over the Service through public organisations, deputies of representative bodies and personally through an appeal to the Verkhovna Rada of Ukraine Commissioner for Human Rights.
In addition, the SSU operates a 24/7 hot line for citizens' appeals, senior SSU managers personally receive queries and there is a clear procedure for appli-cations, appeals processing and access to public information.
The management of the Service launched platforms for dialogue with a range of business associations, representatives of the IT sphere, and human rights organisations.