Submit a Request
The Security Service of Ukraine provides public information in response to a rele-vant request. A request can be submitted by an individual, a legal entity, or an asso-ciation of citizens.
The request for information may be submitted in any form. The information to be included:
- First name and last name of a requester, postal address or email address, as well as telephone number;
- Description of the information that a requester would like to receive (type, name, details or content of the document in respect of which the request was made);
- Signature and date.
The requests are accepted in oral and written forms.
- For letters: Security Service of Ukraine, 16 Malopidvalna St., Kyiv, 01601 (note on the envelope “Public information”)
- Phone/fax number: +38 (044) 239-70-18
- E-mail: sbu_public@ssu.gov.ua
To obtain archival information, please send requests to the SSU State Sectoral Ar-chive:
- For letters:16 Malopidvalna St., Kyiv, 01601
- Phone: +38 (044) 255-85-41
- E-mail: arhivsbu@ssu.gov.ua
FAQ regarding requests for public information:
Citizens' appeals include, first of all, suggestions, remarks, statements, complaints or petitions. They not only need an answer, but also further action.
A request for public information is a request to provide information or data held by a particular administrator.
Citizens' appeals can be received by the SSU from persons who are citizens of Ukraine or who are not citizens but have the right to reside in Ukraine.
Requests for public information are another form of appeal. It can be used by indi-viduals and legal entities, associations of citizens without the status of a legal entity, except for subjects of power, information managers or their responsible persons.
Requests can be submitted orally, in writing or in another form (by mail, fax, tele-phone, email).
The answer to such a request is provided no later than 5 working days from the date of its receipt.
In exceptional cases (if the information is necessary to protect the life or freedom of the person, the state of the environment, the quality of food and household items, accidents, disasters, dangerous natural phenomena and other emergencies), the re-sponse time is reduced to 48 hours.
The term of consideration of the request can be extended from 5 to 20 working days, if it concerns a large amount of information or requires search and data collec-tion. The information manager informs the requester about the extension of the re-sponse period. Such written notice must be no later than 5 working days from the date of receipt of the request.
If the administrator does not have the requested information, but knows who pos-sesses it, he is obliged to send the request to another administrator. Then the re-quester is also sent a message that his request is forwarded. In this case, the timing of the response begins from the date of receipt of the request by the appropriate administrator.
Requested information is free. However, if the response to the request involves copying documents larger than 10 pages, the requester must reimburse the actual costs of copying and printing.
But such a fee is not charged when providing a person with information about him-self and those of public interest.
This is possible in several cases:
- If the SSU does not possess the requested information and is not obliged to possess it in accordance with its competence.
- If the requested information belongs to a restricted category.
- If the requirements for its execution are not met when submitting the re-quest.
- If the applicant has not paid the actual costs of copying and printing.
Decisions, actions or omissions of the information controller may be appealed to a higher authority or court.
The requester may challenge various aspects: refusal to satisfy the request, post-ponement or non-response, provision of incomplete or inaccurate information, vio-lation of deadlines etc.